Lyn Mitchell

Background

About Lyn Mitchell

A senior business manager with extensive experience in the development and ownership of companywide customer service strategies. Has over 20 years’ experience in both the start up and the ongoing operational management of large, multi-site contact centres. Leadership: An energetic and results focussed leader who creates cohesive and effective teams by providing a clear vision, setting direction and creating an empowering culture. Extensive experience in successfully leading large teams (up to 1200 people) across multiple sites and a belief in and demonstrated commitment to the value and synergy of teamwork. Operations Management: Eighteen years’ experience in contact centre management and customer service delivery in multiple industries and channels. Strategy and implementation: Proven ability to develop and implement strategies which drive business improvement, market differentiation and customer growth and loyalty. Customer Intimacy: Strong track record of building highly customer centric cultures in large customer operations which drive customer acquisition, retention and satisfaction.