Lynda Hogan

Background

About Lynda Hogan

Throughout my 20-year career as a leader in training and development, I’ve built empowered and skilled workforces who continually raise the bar in performance and profitability. Passionate about helping talent succeed, my goal is to cultivate a learning culture where staff, from associates to senior leaders, have opportunities to develop their skills, feel engaged, and contribute to reaching organizational goals. Here’s a snapshot: • At Tepperman’s, increased sales revenue by 18% upon rolling out a series of new training programs such as professional selling skills, advanced selling skills, and customer service excellence. • At Tepperman’s, encouraged senior leaders to harness situational leadership as a catalyst for solving problems via deeper connections and authentic conversations, providing on-going executive coaching and mentoring. • At Sears, boosted customer loyalty index by 6 points through design and delivery of a customer service program, achieving recognition as a top region nationally for customer loyalty. How I drive results: With my background in retail management, I excel at identifying gaps and driving operational improvements. By collaborating with stakeholders to understand their priorities and team dynamics, I guide strategies and programs that are simple, adaptable, and effective in delivering lasting results. Recognizing that change can be challenging, I ensure all voices are heard and keep the focus on the benefits of the change. As a transparent leader, I address frustrations while guiding the team toward success. My training approach includes pre-work, role-playing, and breakout sessions to build confidence, supported by resources like training guides, workbooks, and eLearning modules for lasting retention. The most fulfilling aspect of my career has been helping individuals realize their full potential and reach new heights in their career. Leveraging my certifications in Situational Leadership and Fish! Philosophy, I’ve had the privilege of coaching and mentoring numerous individuals, from aspiring leaders to c-suite executives, to lead with intention, dedication, and courage.