Lynette Hammon

Background

About Lynette Hammon

A seasoned professional with 12+ years of research, planning, development, account management and business development expertise. Relationship builder with the ability to be the voice of the customer and act as a liaison between customers and company departments focusing on customer satisfaction, ensuring retention. Client Success Manager | Process Management | Project Management email: lynette@hevanet.com Proven ability with consistent success in building rapport with customers at all levels and uncovering new sales opportunities throughout. Experience in managing sales process from start to finish; delivering reputable work in market expansion, cost savings, and revenue-maximizing solutions. Noted as a team player who creates synergy and focuses on hitting goals. CORE COMPETENCIES:* Relationship builder * Solution Oriented * Team Builder * Process Improvement * Sales & Marketing * Contract Negotiation * Conflict Management * Cross-Functional Team Leadership * Excellent written and verbal communication and interpersonal skills * Communication & Collaboration * Driven ACCOMPLISHMENTS- As an innovative leader, embraced continuous learning, data analysis, collaboration, and creative problem-solving to transform struggling virtual school. Establish efficient policies and procedures and executed a robust digital marketing campaign, resulting in an impressing 145% growth within a year- Led business growth during the pandemic, achieving a 550% surge in staff and students. Maintained over 50% retention in the second year through exceptional leadership, training, and customer service- Improved accounting system process and played a key role in creating a vendor and client management tracking program. Collaborated with accounting to provide a quick turn around generating and retaining customers- Facilitated organization, strategic planning, and performance management skills in starting a business. Using creative problem-solving and streamlining procedures, saving the company time and money- General Contractor overseeing a variety of projects: Luxury kitchen remodel, 25ft rock fireplace, inground pool, 1500sf 2 story addition and more. Recognized for attention to detail and forward thinking- Using team leadership and project management skills raised $1.5M+ for schools through successful fundraising efforts. Recognized and voted as Parent Group President for 14 years consecutively. Please contact me at 503-789-7573 with any sales and customer success opportunities.