Lynn Baker Cx

Background

About Lynn Baker Cx

Lynn Baker - Customer Experience Specialist (CXS)(CX University) Accredited Customer Experience Practitioner (ACXP) Customer Journey Mapping facilitator, Event Management Specialist, Executive Presence consultant Skills include- CX Strategy Design Organisational Adoption & Accountability Customer Centric Culture development Experience Design Journey mapping CX Measurements, Metrics & ROI CX insights & customer understanding Venue & Event Management Executive Presence consultant Public Speaking coach to senior leadership MC/ Host for CX conferences & events International Customer Experience Awards - Chair of Judges 2021 Gulf Customer Experience Awards Dubai - Chair of Judges 2021. Judge UK Business Awards 2021 Attended Disney Institute Quality Service Course, Disneyland Florida and in 2018 participated in the Disney Customer Experience World Summit in Disneyland, California. In 2018 was recognised as one of the '8 Inspiring Women Customer Experience Officers' in the world and 2020 one of the 'Top 12 Women Entrepreneurs in South Africa'. Lynn is a founding Board Member of 'Customer Experience Professionals Association of South Africa. Professional, focused and results driven, Lynn is passionate about inspiring employees to deliver on brand promises. In line with this, she designed the highly successful 'Customer Journey Games'- a series of interactive employee engagement board games designed to immerse employees in a simulated customer journey, allowing them to identify key touch points and pain points in the customer journey and identify improvements in terms of people, processes and technology. The latest version 'The Customer Service Game' was designed to engage front-line staff - waiters, retail sales & hotel employees to reinforce service behaviors required to deliver on the brand promise. A recognised speaker on Customer Experience, Lynn has spoken at conferences on moving beyond delivering customer service to driving customer experience around the world Lynn also runs Executive Presence Pty Ltd, a consultancy specializing in coaching high level executives and global leaders on developing the key attributes of presence, building strategic personal brands and public speaking. 2016 - 2018 Lynn was Programme Director of Henley Business School - Executive Speaker Programme - 2010 Head of Corporate Events - Montecasino Johannesburg; Africa's largest lifestyle and entertainment destination, responsible for managing over events; annually hosting in excess of corporate delegates.