Lynn Franklin

Background

About Lynn Franklin

Staff Training/Development/Coaching – Train, develop and Supervise 7-30 staff members in areas of Customer Service, Billing, Credit Card processing(including new accounts, authorizations, collections, merchant processing and customer service), Insertion Mailing production • Customer Service – Proven excellent and extensive customer service skills. Internal and external customers. Ability to deal with difficult customers. • Interview Skills – Effectively interview and hire staff for open positions. • Reporting – Develop and maintain tracking for department production goals and processes. • Employee Admin – Prepare and administer monthly reviews, annual reviews and disciplinary actions. Process employee payroll and assist with benefit information. • Quality Assurance - performed quality assurance on staffs production and processes to ensure quality work is being performed. • Communication Skills – Able to effectively communicate change, policies and procedures to all level of staff, upper and lower. • Problem Resolution Skills – Able to resolve staff issues or customer issues through investigation and resolution. • Analytical Skill– Proven analytical skills through managing day to day operations of teams/departments. Forecasting, scheduled and trending.