Lynn Greener

Background

About Lynn Greener

A high achieving, successful and talented Business Consultant with a strong background in Customer Contact Centre and people management. Experienced at working in an outsourced environment where maximising efficiencies whilst driving value are key. First-class interpersonal and communication skills allow me to build good relationships with colleagues, senior leaders and clients alike. I am experienced at shaping and implementing process changes to maximise productivity whilst ensuring “Best in class” service is delivered to the Customers. I strongly believe in delivering excellent end to end customer service to drive staff and overall customer satisfaction, this is also evidenced through the call centre results. Responsible for delivering SLA's & KPI performance from both a company and outsourcing perspective, with a proven track record for delivering results. With a hands on approach I have the ability to motivate and drive performance through individuals and teams to ensure that together we achieve the end goal.