Lynn Wagner

Background

About Lynn Wagner

Often described as inquisitive, intuitive, and resourceful, I am a dedicated steward and leader who is proactive and always willing to learn. I strive to be organized, set goals, and always celebrate small wins. I’m not afraid to ask questions and can be both patient and persistent depending on the situation I’m dealing with. I have the ability to read people easily and others tend to gravitate to me for advice and support. STRENGTHS: With an extensive background in client experience, I excel in cross-collaboration to achieve account engagement, product adoption, satisfaction, and retention. 8 KEY AREAS OF SKILLS I OFFER: 1. Growing revenues ongoing by promoting new product releases and offerings to increase client adoption. Working cross-functionally to deliver innovative, scalable solutions and an outstanding partner experience 3. Creating and implementing communications plans, workflows, and training to increase usage. Serving as Voice of the Customer in articulating business objectives and working to meet and exceed them. Listening deeply to understand client needs and goals and synthesizing information to inspire buy-in. Marshalling resources to promote the adoption of solutions, develop resources to address customer needs, and resolve emerging customer issues, all while balancing the goals of the company. Conducting semi-annual partnership reviews with clients to ensure progress toward business objectives. Developing and implementing engagement and execution plans to ensure client health and growth.