Lynsey Ryan
Customer Experience Partner at John Lewis & Partners
Based in Manchester, United Kingdom
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Seniority
Staff
Department
Customer/Client Service
Location
Manchester
Industry
Retail
Company size
12K
Contact information
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l•••••••@johnlewispartnership.co.uk
Phone
5 credits+44 ••• •••• ••••
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Background
About Lynsey Ryan
Franchise brand support with skills in business improvement and team development. • Delivering brand sales driving activities in line with trading plans for 63 Starbucks stores and 30 Burger King stores with weekly revenues circa £2.5 million • Lead key projects to drive profit and remove unnecessary costs • Review and monitor bottom quartile stores to drive sales and EBITDA performance improvement, supported by detailed bespoke action plans • Built a strong relationship with key stakeholders to maintain a strong brand partnership • Led the new store opening programme alongside the property team ensuring all sites built are fit for purpose, on time and within budget • Coached and developed a team of people to create a sales and customer driven culture to deliver consistent operational excellence • Guided the unit based and other operational leadership teams to ensure their stores deliver an excellent customer experience, financial performance and partner capability • Over 20 years management experience working in busy travel locations • Multi brand and Multi site experience
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