M. Rayiss

Background

About M. Rayiss

10+ years of work experience in Business System Solutions, Support and Development •Experience in system development and custom applications development, and systems integration •Experience in defining business requirements coupled with the ability to problem solves and analyze/ interpret complex data and information for reporting, business intelligence and decision support purposes •Strong understanding of data warehouses, data modeling, data analysis, report writing and associated principals and methodologies. Conceptual knowledge of database design theories and experience with MS SQL •Excellent projects managment skills including the ability to prioritize multiple, conflicting demands and work well independently •Expert in Microsoft Access, Visual Basic •Proven ability to write step-by-step instruction manuals for various hardware and software products •Excellent communications, interpersonal and team working skills •Strong MS Office troubleshooting and support experience •Strong Windows 8, 7, Vista,XP and other Windows OS troubleshooting MAC OS, MS Office for MAC and support Mobile applications/products including IPhone, IPad and Android platforms •Expert in Web and graphic Designs and Web based applications and solutions (Web Portal) •Strong PC hardware/Software and connectivity troubleshooting and support experience •Support and analysis experience in End User Infrastructure Support applications and infrastructure •Experience in VPN,Citrix and Networks Support •Lotus Notes, Remote Desktop Manager, AS400,POS,Active Directory •Installation and troubleshooting of various Software products •Knowledge of software testing techniques •Networking Experience (TCP/IP, DNS, DHCP),iPass\VPN Networks Support •IIS Installations and management, Remote desktop, SQL and Active Directory •Technical Writing and Presentation •Experience with Ticketing and dispatch systems such as Track IT,Clarify and Remedy systems •Provide a trainings and guides documentations