Verified recordTechnology; Information and Internet

Mac Jarvis

Senior Csm, Platform Education & Enablement Manager at Scoop

Based in Toronto, Canada

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Other

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Other

Location

Toronto

Industry

Technology; Information and Internet

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m•••••••@scoop.solar

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Background

About Mac Jarvis

B2B SaaS professional specializing in enterprise customer success, implementation, and enablement. With a strong background in project planning, onboarding, and retention strategies, I help organizations maximize the value of their software investments. At Scoop Solar, I’ve led initiatives that reduced onboarding time by 50%, maintained a 95% customer retention rate, and generated $500K+ in upsell revenue. My expertise in workflow automation and training has helped businesses scale efficiently while enhancing user adoption. Previously, at Prodigm Inc, I implemented 50+ fully integrated Zoho business systems, reducing deployment timelines from 8 weeks to 3 through automation and standardized onboarding. I’m passionate about bridging the gap between technology and business needs—empowering teams with the right tools and strategies for success. Let’s connect to discuss SaaS implementation, customer success, and workflow automation!

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