Mac Labib

Background

About Mac Labib

As a Technical Account Manager at Sophos, I help clients achieve their security goals and maximize their value from Sophos' products and services. I have over 12 years of experience in the IT industry, with a strong expertise in technical support, network administration, and customer success. I am passionate about delivering exceptional outcomes through collaboration and effective communication with cross-functional teams and stakeholders. In my current role, I manage a portfolio of key accounts in Government, Healthcare, and Public sector, generating over £5M in annual revenue. I work closely with the sales team to identify new business opportunities and close deals worth £2.2M+. I also build and maintain strong relationships with key decision-makers within client organizations, ensuring high levels of customer satisfaction and retention. As a certified AWS Cloud Practitioner and Jamf Associate, I leverage my skills and knowledge to troubleshoot and resolve complex technical issues, and to optimize clients' use of Sophos' cloud-based and mobile security solutions. I am proud to be part of Sophos, a global leader in cybersecurity solutions that values innovation, excellence, and trust.