MacIej Dalkowski

Background

About MacIej Dalkowski

A certified Scrum Master with experience in implementing all aspects of service delivery by developing teams and driving operational performance that unlocks and adds value for Revolut front-line services Career Achievements: Prioritised the rollout and creation of the Revolut onboarding process for new starters. Promoted 3 employees to senior roles. Delivered improvements to Revolut services by exceeding business SLA. Responsible for overseeing multiple areas of support while developing a Confluence Redactors Team. Led transformation programmes including a phone support launch for Revolut in Canada. Introduced new metrics, KPIs and targets for Revolut retail support. Technical Expertise: Microsoft Oce – Word, Excel, PowerPoint, Access, Project, SharePoint, Google Workplace. CRM Databases, Zendesk, Jira, Confluence, Windows, MacOS, Linux, Teams, Zoom, Skype. Compliance Expertise: Anti-Money Laundering (AML), Know Your Customer (KYC), Customer Due Diligence (CDD). Conduct Risk, Enhanced Due Diligence (EDD), General Data Protection Regulations. Advisory Compliance, Conduct Risk. I am committed to constantly enhancing my abilities and look forward to providing a positive contribution to your company. Please feel free to contact me at dalkowski.maciej@gmail.com with any questions or comments about my work. I’m always interested in making new professional acquaintances. Outside of work, I enjoy meeting new people, travelling, and acquiring different cultural perspectives.