Mack Alexis

Background

About Mack Alexis

Banking Center Manager II Serves as general manager for all aspects of the banking center including customer relationships, integration of successful partner relationships, providing an excellent customer experience and driving teammates to success. Ensures operational excellence, identifies and manages risk while balancing the needs of clients. Conducting and approving quarterly and yearly performance evaluations of associates, plus developing and monitoring individual quarterly development plans for all direct reports. Generating sales leads through community outreach activities and developing business partners, while building internal relationships. Spending a majority of time on the sales floor engaging customers in the lobby, directing them to the appropriate areas of the Banking Center and ensuring that the customer's needs are met. Supervising and coaching teams on the proper behaviors, sales techniques, service expectations and compliance guidelines, while modeling the same. Creating workforce stability by cultivating an engaged, enthusiastic, and well-coached team. Providing guidance to sales associates and other leaders on how to track sales performance. Executing sales and market management activities focusing on building employee capabilities through performance management and coaching. Leading the banking center team with accountability for maximizing banking center revenues and client satisfaction while minimizing operating risks.