MacKenzie Lancaster

Background

About MacKenzie Lancaster

As a multidisciplinary worker, I thrive in roles focusing on creative and technical aspects. My skill range includes technical writing, knowledge base management, illustration, content design, data analysis, and more. I've applied my skills in creative content, video game development, software and hardware products, and customer support operations. I have 4.5+ years of experience working in remote environments, with communication and coordination conducted via Slack, Zoom, and Microsoft Teams. Professionally, I've worked in various roles across the tech industry—specifically education technology (edtech), green energy technology, and healthcare technology. I have 4.5+ years of experience in technical writing and knowledge base management, and my expertise includes creating documentation that supports both non-technical and technical audiences: customers, players, installers, support agents, and employees. I'm dedicated to improving documentation and addressing knowledge gaps, and achieve this by conducting data analysis, collaborating with subject matter experts (SMEs), and reviewing feedback. Another method I employ to enhance documentation is using my artistic skills to create supporting content such as product imagery and illustrations. Speaking of creativity and content, I'm well-versed in developing and coordinating various types of content ranging from in-game content and assets, technical articles, and creative designs. In addition, I've worked in creative roles where I created designs and illustrations were used in products, videos, and distributed company-wide. Designs and illustrations were predominantly made using Photoshop, Illustrator, InDesign, and drawing tablets. I’m an artist skilled in illustration, storyboarding, and character design disciplines. I continually hone my storytelling and design skills through personal projects and comics. My artistic work can be viewed at my portfolio: mackenzielancasterart.weebly.com