Verified recordIT Services and IT Consulting

Madan Kumar

Itsm - Project Lead at Hcltech

Based in Chennai, India

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Seniority

Other

Department

Other

Location

Chennai

Industry

IT Services and IT Consulting

Company size

254K

Contact information

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m•••••••@••••••.com

Phone

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+91 ••• •••• ••••

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Background

About Madan Kumar

Experienced and results-driven Technical Support Team Leader with 5 years of proven success in leading high-performing support teams within fast-paced, customer-focused environments. Skilled in managing daily operations, mentoring team members, and driving continuous improvement to deliver exceptional technical assistance and customer satisfaction. Strong background in troubleshooting complex IT issues, streamlining support workflows, and collaborating cross-functionally with product and engineering teams. Adept at using data and KPIs to guide decisions, improve response times, and enhance service delivery. Passionate about empowering teams, fostering a culture of accountability, and ensuring a seamless support experience for clients. Always eager to explore new technologies, refine leadership strategies, and contribute to organizational growth through proactive support and customer-centric solutions.

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