Madan Narayanan Narayanan

Background

About Madan Narayanan Narayanan

I am looking after customer services and retail business. My first job was at Barclays global service centre private limited for more than 8 plus years and now moved to TCS as a business process lead. Industries: Core Banking Domain: Global Payments processing and KYC/Account Maintenance Migration of Process to India Achievements. Part of successful migration of a new process from onshore to off-shore, given ideas to improve the work which was done by on-shore team, which is now more time saving and simple. One successfully migrations and have established Few PITCH –IN ideas which was successfully implemented for process simplifications and thus enhance the operational efficiency. Achieving zero defects. Identified gaps in procedures and streamlined the process Reviewed SOPs, made sure that all process related documents, electronic & paper records are up to date Got global recognition award and Thank You mails from onshore SMEs and team Manager. Given 6 ideas in 2017 in which 3 are implemented. experiences. Barclays Global Service Centre Private Limited Global Payment Process : Database Support: Account Maintenance/KYC April 2015 – August 2021 Automated Funds Transfer System: Payments are sent using an electronic bank-to-bank transfer, which is suitable for both urgent and less time critical payments and enables the secure transfer of funds from the UK to overseas beneficiaries. Maintaining Customer Maintenance records. Trained and Working on tools like Global Pay Plus and Funds Control System maintaining customer data, instructions, markers and financial limits. Part of successful migration of a new process from onshore to off-shore, given ideas to improve the work which was done by on-shore team, which is now more time saving and simple. Global payment processing: Manual Payments data capture and Pre-processing Nov 2012 - April- 2015 Data capture handling manual capture the data for retail, fax pay, corporate, premier Customers pre-processing for retail, fax pay, corporate, premier Customers.