Madan Rajput

Background

About Madan Rajput

A dynamic leader specializing in Delivery, Program & Portfolio Management, seamlessly blending Agile and Waterfall methodologies to drive customer-focused solutions and foster strong stakeholder engagement. An accomplished professional in Service Delivery & Operations Management, excelling in cross-functional team leadership while expertly managing risk and budgets to drive operational efficiency and business success. WHERE CAN I ADD VALUE • Drive successful program and portfolio management, ensuring business alignment, optimized resource utilization, and delivery excellence through Agile and Waterfall methodologies. • Lead cross-functional teams to enhance service delivery and operational excellence, delivering measurable improvements in customer satisfaction, cost efficiency, and time-to-market. • Implement strategic risk and issue management frameworks, coupled with effective budget and resource allocation, to maximize project success and mitigate potential disruptions. • Champion digital transformation initiatives by aligning stakeholders, clients, and vendors to deliver innovative solutions that drive organizational growth and efficiency. • Facilitate seamless change management and ITIL-based process optimization to improve service delivery, reduce downtime, and enhance operational efficiency. KEY ACHIEVEMENTS • Spearheaded multi-million-dollar IT programs, delivering end-to-end solutions that led to a 15% increase in revenue growth and improved profit margins through strategic resource allocation and risk management. • Optimized global delivery operations, achieving a 20% reduction in delivery costs, enhanced customer satisfaction, and improved on-time delivery across complex project portfolios. • Successfully implemented ITIL-based frameworks, resulting in a 30% reduction in service downtime and 25% faster issue resolution for complex IT environments. • Led the integration of ITSM and BSS/OSS systems in customer-facing projects, consistently exceeding service-level agreements (SLAs) and improving customer experience by 15%. • Negotiated favorable terms in high-stakes vendor and contract management, ensuring a 10% reduction in vendor costs while maintaining high-quality service delivery and adherence to project timelines. ABOUT ME A results-driven leader with exceptional analytical, communication, and teamwork skills, known for fostering collaboration, driving strategic initiatives, and delivering high-impact solutions in complex environments. Do reach me out at:+91 – 9910708056; madan.rajput@gmail.com