Seniority
Manager
Department
Operations
Location
Cranbury
Industry
Furniture
Company size
82
Contact information
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m•••••••@modway.com
Phone
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Background
About Madavi L.
As an E-Commerce Manager at Modway, I oversee the customer service and inventory operations for the online furniture retailer. I have established a call center with improved SLAs, consolidated order entry, claims, and customer service departments, and created and implemented SOPs and training guides for various platforms and portals. I also manage 15+ employees and partner with other managers and leaders to ensure end-to-end pipeline health and efficiency. In addition, I am responsible for reconstructing and marketing the outlet, where I have increased sales by 50% month over month, launched and sold items on social media platforms, and guided the ad creation for local newspapers and websites. I am skilled in Zoho CRM, Amazon Seller Central, Microsoft Office, and customer relationship management. I am motivated by delivering excellent customer experience, finding solutions for continuous improvement, and leading and developing teams.
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