Maddie Davidson

Background

About Maddie Davidson

With over five years of experience in service management, I am passionate about delivering excellent customer service and ensuring customer satisfaction. As the service manager at Davidson Bros Mechanical Ltd, I oversee the warranty administration, scheduling, and invoicing of all service jobs, as well as manage a team of technicians and service advisors. I have successfully implemented new procedures and systems to improve the efficiency and quality of the service department, resulting in increased customer loyalty and retention. I have also developed strong relationships with vendors, suppliers, and manufacturers, and negotiated favorable terms and contracts for the company. I have a bachelor's degree in business administration and management, and I have acquired skills in customer success, warranty administration, and vehicles. I am a collaborative, proactive, and adaptable leader, who strives to achieve the company's mission and vision, while fostering a positive and inclusive work environment.