Madhan Kumar
Asst General Manager- Commercial Operations at Bangalore International Airport Ltd
Based in Bengaluru, India
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Seniority
Manager
Department
Operations
Location
Bengaluru
Industry
Aviation and Aerospace
Company size
3.2K
Contact information
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m•••••••@bengaluruairport.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Madhan Kumar
With over 2 decades of versatile experience, currently as Assistant General Manager for Commercial Operations at Bangalore International Airport Ltd (BIAL), I have spearheaded transformative initiatives in airport food and beverage (FnB) management. My role includes overseeing a topline of over ₹422 crore, successfully launching 40 new concepts in a greenfield terminal, and contributing to achieving Skytrax 4-star and 5-star ratings for T1 and T2, respectively. Focused on delivering exceptional passenger experiences, our team achieved ACI ASQ scores exceeding 4.5. Over the last 21 years, my expertise lies in Airline & Hospitality, airport commercial business, passenger experience enhancement, and luxury retail sales operations. By leveraging strategic planning and operational leadership, I have enabled the seamless introduction of global and local FnB brands while optimizing revenue streams. A results-oriented professional, I am committed to fostering innovation and elevating standards in commercial hospitality spaces.
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