Madhusmita Das
Assistant General Manager at Gera Developments
Based in Pune, India
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Seniority
Manager
Department
Operations
Location
Pune
Industry
Real Estate
Company size
604
Contact information
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m•••••••@gera.in
Phone
5 credits+91 ••• •••• ••••
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Background
About Madhusmita Das
Over 17 years of expertise (Start up & Reputed Organisations) in customer-centric operations, service delivery, and escalations management. Leading the team to collaborate to optimize processes, ensure compliance, and improve quality standards, contributing to seamless client experiences. Proficiency in tools such as Salesforce and Oracle ERP as an instrument/working platforms in driving operational efficiencies and nurturing strong client relationships, Query mgt etc. Also, have been part of various contributions including refining service delivery frameworks and managing multi-tier escalations to Elevate Customer Satisfaction, a commitment to process excellence and SOP improvement underpinned these efforts.
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