Madison Brooks

Background

About Madison Brooks

With over 5 years of experience in the retail industry, I am a passionate and driven leader who strives to deliver exceptional customer service and create lasting relationships. I am pursuing a Master of Business Administration degree with a focus on Project Management, in order to plan, execute, and evaluate complex projects with efficiency and effectiveness. I am currently a Retail Store Manager at T-Mobile, where I oversee the operations, performance, and development of a new store location and a diverse team of staff. In my current role, I have successfully coordinated the launch of a new T-Mobile store location, executing community marketing strategies to enhance visibility and awareness. I have also implemented personalized performance management plans, recognizing team achievements and providing feedback and coaching. I have guided my team to achieve top 20% performance ranking within the company during the first 3 months of opening while upholding regional benchmarks for customer satisfaction, retention, and loyalty. I have leveraged my communication, time management, and leadership skills to guide my team to success. I enjoy working with my team and collaborating with other store managers to share best practices and support each other's growth.