Madison Nikolis

Background

About Madison Nikolis

As the Workforce Operations Lead, I apply my skills in data analysis, reporting, and core business processes to deliver high-quality products and services to our clients.In my role I have contributed to the creation of scorecards, dashboards, and forecasting in our WFO platform. I have also trained new hires, created SOPs, and performed skill audits to enhance the learning and development of the Operations team. I consistently meet or exceed all required metrics and received positive feedback from my managers and peers.I am a hands-on learner who excels in problem-solving, communication, and collaboration. I am motivated by creating long-term value, improving organizational skills, and planning for the future. I enjoy working with my team and supporting them in achieving our goals. I am always eager to learn new skills and technologies to advance my career and deliver better results.