Madison Pouliot

Background

About Madison Pouliot

As an Assistant General Manager at Residence Inn by Marriott and RHW Management, Inc, I oversee the daily operations of the hotel, ensuring guest satisfaction, employee engagement, and revenue growth. I have experience in customer service, hospitality, and management, with a bachelor’s degree Communication from Mississippi State University.My core skills include labor control, FOSSE, budget management, recruiting, hiring, and supervising. I have successfully reduced labor costs, increased occupancy rates, and increased guest satisfaction scores in my previous experience. I have also trained and mentored over 50 staff members, creating a positive and productive work environment.My communication and customer service skills enable me to effectively interact with guests, employees, and stakeholders. I am passionate about delivering exceptional hospitality and creating memorable experiences for our guests.