Madison Rines
Director, Customer Engagement at Anaplan
Based in Minneapolis, United States
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Seniority
Director
Department
Customer/Client Service
Location
Minneapolis
Industry
Software Development
Company size
2.7K
Contact information
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m•••••••@anaplan.com
Phone
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Background
About Madison Rines
8+ years as a SaaS customer experience leader with proven expertise in developing and implementing impactful customer programs. • Leverage robust leadership and communication skills to build high-performing teams that actualize vision and provide phenomenal service. • Demonstrate an unwavering commitment to scaling customer success excellence through continuous improvement, data-driven decision-making, thoughtful delegation, and fostering business growth. • Successfully optimize scaling businesses by accurately forecasting organizational needs, identifying automation potential, and streamlining services for maximum efficiency, exemplified by increasing support availability by 180% while reducing annual operations costs by 70% after launching a contact center. • Presented at 5 University of Minnesota events about emotionally intelligent leadership, showcasing the ability to inspire and motivate others in professional settings.
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