Madison Roslovic
Director of Commercial Insurance Center at Bold Penguin
Based in Columbus, United States
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Seniority
Other
Department
Other
Location
Columbus
Industry
Insurance
Company size
251
Contact information
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m•••••••@boldpenguin.com
Phone
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Background
About Madison Roslovic
I'm a licensed insurance professional with a track record of leading large call center operations through transformation from digital upgrades and process improvement to team development and customer retention. I believe leadership is about creating the conditions for people to thrive. I focus on building strong, engaged teams while staying laser-focused on the metrics that drive performance - KPIs, service levels, and customer feedback. It’s this balance of people-first leadership and data-driven decision-making that allows me to improve outcomes, earn trust, and streamline operations.What sets me apart is the ability to connect strategy with execution - understanding both the bigger picture and the operational details that keep call centers performing at a high level.
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