Madison Williams

Background

About Madison Williams

OBJECTIVE To secure a position with an established medical practice that will utilize my excellent work ethic and customer care experience. CORE STRENGTHS Detailed Customer Service/Care Follow up Organizational Skills Inventory Management/Accurate Record Keeping Scheduling (employee, event, customer) POS Systems Coordination of Vendor to Vendor Sales Electronic Database Entries EXPERIENCE C.W. Home Improvement, Canton, Georgia - Client Care Coordinator August 2021 - PRESENT -Responsible for incoming and outgoing phone calls, client and interview scheduling, receipt reconciliation/ accounts payable and receivable. Develop and execute marketing plans and strategies while responsible for client satisfaction follow up and marketing reports. Rock and Brews, Oviedo, Florida - Manager November 2019 - August 2021 -Managed staffing schedules, vendor meetings, and interviews. Directed front of house operations to deliver positive guest experiences through friendly service and addressing internal and customer-related issues with strategic resolutions.Built strong, respectful employee relationships to drive employee satisfaction in a high turnover industry. Rock and Brews, Orlando, Florida - Assistant Manager, Trainer, Server March 2017 - November 2019 -Assisted with input of inventory, employee records, and training material. Trained oncoming staff to maintain material and menu knowledge in order to push and optimize sales. Operated POS terminals to input orders, calculate totals, and receive and return payments to customers. Ensured that guest satisfaction was high with substantial customer service. EDUCATION Valencia College, Orlando, Florida - Associates of Arts (AA) August 2016 - August 2018 Completion of 60 credit hours for a foundation of general education and career skills in areas such as mathematical practices, social sciences, and more. REFERENCES Englebert Cherrington - Lead Contractor C.W. Home Improvement - Canton, GA 30114 ph: Leland Fletcher - General Manager Rock and Brews Orlando - S. Semoran Blvd, Orlando FL 32822 ph: 407-342-2422 Aubrey Kirchner - Country Approval Specialist PPD - Canton, GA 30114 ph: 678-907-9092