Magdalena Nowak

Background

About Magdalena Nowak

Pragmatic and tenacious professional with a unique mix of customer service and administrative experience gained in multifaceted settings, necessitating self-motivation and a positive response to pressure. Recently enjoying over nine years’ rapid professional within the Medical Defence Union; champions the consistent delivery of first class customer service, alongside energy, drive and enthusiasm in alignment with stringent Service Level Agreements (SLAs) and KPIs (Key Performance Indicators), while dealing tactfully and diplomatically in the resolution of any arising concerns / complaints (nominated for an award in recognition of service excellence). Technically-astute, with experience in the use of Microsoft Office suite (including Word and Excel) and whose competencies include: · Client Liaison · Relationship Building · Attention to Detail · Reporting Writing · Negotiation and Influencing · Data Collation and Analysis · Administrative Controls · Complex Problem Solving · Team Collaboration · Interpersonal Communication · Requirements Gathering · Policy Adherence