Maged Marcus

Background

About Maged Marcus

As a Senior IT Manager with extensive experience, I have successfully led global cross-functional teams in designing and implementing innovative technology solutions to support business growth. With a reputation for strong strategic vision, I possess the ability to simplify complex technical concepts into actionable plans that deliver results.Managing large, complex budgets is one of my core strengths, which has resulted in significant cost savings while staying current with advancements and continually refining technology. Throughout my career, I have built and developed high-performing teams, fostering a culture of collaboration, accountability, and continuous improvement. My leadership has enabled teams to attain professional certifications and take charge of significant global projects.My deep understanding of the technology landscape has enabled me to successfully deliver large projects on time and within budget, while ensuring top performance, security, and exceptional user experiences. I have handled global vendor management for large-scale equipment procurement, negotiating contracts, and service level agreements.As an expert in planning, forecasting, and cost analysis, I have managed multi-million-dollar budgets for all IT services. My negotiation skills have resulted in exceptional deals with Zoom Meeting and Zoom Cloud Phone, and I have regularly reviewed and adjusted budgets to track expenses, ensuring costs are within budget while avoiding unexpected consequences.Providing ITSM services to users in 20 offices around the world is an area of expertise that sets me apart. I established a centralized IT service desk to log and track requests and knowledge base. I developed SLAs and set expectations for response and resolution times with clear communication to all stakeholders.My talents in business processes and data analytics have enabled me to automate routine tasks and workflows, freeing up time resources for higher-value activities. Leveraging operational performance and advanced data analytics, I have generated key business metrics and KPIs.I am skilled in planning, communicating, testing, and implementing changes to IT systems in a controlled and coordinated manner, minimizing risks and disruptions to operations. Platforms: Experienced in Microsoft Office 365, Azure, AWS, Salesforce, Workday, Power BI, MS Teams, Jira, VMWare, Citrix, Splunk, Intune, CISCO UCS, CISCO Meraki and ABM.