Maggie Herbst
Team Lead, Customer Success at Riverside
Based in Toronto, Canada
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Seniority
Manager
Department
Customer/Client Service
Location
Toronto
Industry
Software Development
Company size
402
Contact information
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m•••••••@riverside.fm
Phone
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Background
About Maggie Herbst
I’m a Customer Success leader with a passion for building strong teams, scaling processes, and delivering meaningful, measurable impact for both customers and the business. With experience managing high-value enterprise portfolios and leading the EMEA CS function at Prophix, I operate at the intersection of strategy, execution, and relationship management. I believe great customer outcomes start with clarity, consistency, and trust—both within teams and with clients. Whether I’m mentoring a CSM, designing a success strategy for a complex account, or aligning executive stakeholders around growth opportunities, I bring energy, empathy, and a bias for action.
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