Mahadevan Ramakrishnan
End User Support Specialist at Ci Financial
Based in North York, Canada
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Seniority
Staff
Department
Information Technology
Location
North York
Industry
Financial Services
Company size
2.9K
Contact information
Reveal Mahadevan's email and phone
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m•••••••@cifinancial.com
Phone
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Background
About Mahadevan Ramakrishnan
Preparing for ITIL4 Foundation Certification • 5+ years of 24/7 * 365 end-user support via deskside assistance, service portal, email, phone, and remote support • Managed user and system accounts through the account lifecycle, including account provisioning, entitlement reviews, deactivation, deletion and performing access audits on 20+ applications • Deployed and managed 500+ technology device including laptops, desktops, tablets and cell phones • Experience designing and documenting knowledge, process, and procedural documents • Recipient of the #DareToCare Peer Mentor Team Award for the 2016-2017 academic year by demonstrating exceptional leadership, excellence and dedication by making a positive impact to the Sheridan Community • Fluent in English, Hindi, Tamil, Malayalam
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