Mahak Shakya

Background

About Mahak Shakya

Experienced risk, fraud, and chargeback Team Coach (TC) with a proven track record in leading teams to operational excellence. Currently serving as a Subject Team Coach (TC) at Genpact India Private Limited (formerly FIS), based in Gurugram. Skilled in analyzing transactions to detect disputes and fraud, I excel in optimizing resource utilization and translating complex information into actionable insights for stakeholders.My career highlights include defining and refining organizational processes, ensuring adherence to industry-specific guidelines such as Visa and MasterCard chargeback procedures. I am adept at monitoring team performance in real-time, identifying and addressing outliers to maintain high standards of operational efficiency.In addition to my technical proficiency, I possess strong leadership, public communication, and management abilities, which have been instrumental in training and mentoring new associates. I thrive on collaborating with internal and external stakeholders, leveraging my expertise to enhance productivity and customer satisfaction.