Maja Dakic

Background

About Maja Dakic

An experienced Operations and Business Excellence leader in the project business and customer service industry, with a proven track record of managing national teams, developing and implementing strategic plans, and using innovative technologies to standardize and optimize business processes and tools. I am passionate about driving digital transformation through agile and lean methodologies and providing an enhanced customer and user experience. I consider myself a well-versed problem solver with strong quality management and data analytics skills, constantly striving to help organizations and customers to drive productivity and operational excellence. Specialties: Strategy Development and Implementation, Strategic Projects Management, Strategy Consulting and Controlling, Culture Change, Change Management, Program Management, Leading High Performance Teams, Business Process Framework and Management, Quality and EHS Management, Continual Improvement.