Verified recordSoftware Development

Makena Pratt

Customer Success Lead at Thecrm

Based in Santa Monica, United States

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Seniority

Manager

Department

Customer/Client Service

Location

Santa Monica

Industry

Software Development

Company size

Contact information

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m•••••••@thecrm.com

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Background

About Makena Pratt

As an Implementation Specialist at TheCRM Corporation, I partner with business owners and executives to analyze operations and tailor software solutions that align with their goals. I conduct hands-on training sessions for teams of 10-100+ employees, simplifying complex technology into digestible, actionable steps to drive user adoption. I also maintain long-term relationships with clients, identifying opportunities for expansion, upselling features, and optimizing their business operations post-implementation. In addition to my role at TheCRM Corporation, I have experience as an Executive Assistant / Project Manager to the CEO, where I worked side by side with leadership to optimize current business functions and assist in the execution of all new start-ups. I hold a Bachelor of Science degree in Journalism from the University of Oregon.

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