Makiko Doi

Background

About Makiko Doi

Work Experiences ]@ Salesforce.com Co, Ltd. My position: Senior Success Manager Results: retention rate 100% Client: NTT DOCOMO, INC, KDDI CORPORATION, CyberAgent, Inc. Products/Services: Marketing Cloud From May 2020 to present, I am part of the post-sales team and am responsible for customer success of major clients. Specifically, I’m focusing on- supporting the retention of clients who have adopted our services - upselling them by promoting the use of our services - winning new contracts by expanding laterally to other departments - cultivating new clients by collaborating with partners. Since there are wide range of people involved in each project, I believe it is important to clarify the specific goals of each project and to always act with awareness of them. When I work on a project, first of all, I draw a story to achieve the goal. Then I share the story with all parties involved, and we all move forward to the goal. It’s exciting for me. I feel a sense of accomplishment and enjoyment not only in achieving sales target amounts, but also in the process of achieving the goal with team members.@ Origami Co, Ltd. My position: Account Manager Results - Acquired merchants: KFC Holdings, Mori Building Co, Ltd, JapanTaxi Co, and so on- retention rate: 100%- CPA: I improved an average of CPA from to 2,200yen. Client: Japan KFC Holdings, Mori Building Co, Ltd, JapanTaxi Co, and so on. Products/Services: Origami Pay At first, I introduced Origami Pay to major chain stores and shopping centers. For example, Japan KFC Holdings, Mori Building Co, Ltd, JapanTaxi Co, and so on. Next, I moved to the marketing team, where I was responsible for marketing and account management. While building strong relationships with major clients, I made various proposals. I planned and operated campaigns which are carried out with clients to improve Origami Pay’s awareness, acquire new users. And I also planned and operated campaigns, which provide benefits in line with user consumption behavior to improve payment frequency.