Malav Patel

Background

About Malav Patel

Currently, I am a Dedicated and resourceful Customer Service and Technical Support Professional with a strong background in customer engagement, issue resolution, and process improvement across technical and service-based roles. With experience assisting 40+ users daily and resolving 85% of technical issues on first contact, I bring a proven ability to troubleshoot complex hardware, software, and network concerns while maintaining high customer satisfaction levels. Skilled in Salesforce, Microsoft Office Suite, and case management systems, I have supported global clients across fast-paced environments such as Majorel, NSEG, and Twinstar Inc. My background includes coordinating installations, managing schedules, recovering overdue payments, and training teams—demonstrating versatility, attention to detail, and leadership in every role. Armed with a Bachelor of Commerce from Gujarat University, I offer a solid academic foundation in financial management, data analysis, and strategic business communication. I combine strong interpersonal and organizational skills with a customer-first mindset and a commitment to continuous improvement, making me a valuable asset to any customer-facing or support-oriented team.