Malcolm Badding
Business Analysis Manager at Capital One
Based in Seattle, United States
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Seniority
Manager
Department
Operations
Location
Seattle
Industry
Financial Services
Company size
82K
Contact information
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m•••••••@capitalone.com
Phone
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Background
About Malcolm Badding
At Capital One, my leadership in analytics and strategic initiatives has been pivotal in enhancing operations for our bank fraud inbound call center. Our team’s innovative use of predictive modeling and KPI dashboarding automates management processes, facilitating daily operations for a robust call center handling thousands of calls. The creation and implementation of a new process to review abusive accounts have realized $3M in annual savings, underscoring my commitment to operational excellence and cost-efficiency.My role requires a harmonious blend of technical acumen and strategic foresight, evidenced by the successful ownership of a $31M annual budget and the spearheading of cross-functional team efforts. These experiences have honed my skills in manufacturing process improvement and marketing communications, which are critical in driving improvements and fostering community relations. With a strong focus on customer satisfaction and a passion for building a collaborative team culture, I am constantly striving for innovative solutions that empower both associates and customers.
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