Malcolm Francis
Director Service Delivery at Cognizant
Based in Towaco, United States
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Seniority
Director
Department
Operations
Location
Towaco
Industry
IT Services and IT Consulting
Company size
352K
Contact information
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m•••••••@cognizant.com
Phone
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Background
About Malcolm Francis
A dynamic professional with over 31 years of rich experience in managing strategic technology operations; extensive experience in driving business of service offerings-Domain expertise in ISO / ISO 27001 / SOX / SAS Audits for identification of security loopholes within the IT infrastructure; skilled in IT vendor evaluation and management in a global supplier market-Adept in implementing a framework of quality standards (ISO & Six Sigma) and overseeing smooth implementation of the projects till closure involving client accounts, managing global delivery frameworks-Expertise in mapping requirements of global clients as well as the different Stakeholders, Partners, Service Providers, Vendors, Business Units, functioning as single point of contact for delivery-Comprehensive experience in designing systems for change management in IT program / infrastructure operations entailing mapping requirements of clients as well as different stakeholders, custom designing solutions (process / product), ensuring business functionality adherence & enhancing competitive advantage-Insightful knowledge of process optimization, cost control and revenue maximization from various technological / business solutions-Deftness in managing data centers and service delivery operations over a large user base with comprehensive knowledge of setting up and maintaining disaster recovery center operations-Developed competency in establishing performance-driven culture that ensures accountability and personal ownership, recruiting, developing, training and motivating teams, to help them succeed achieve goals profitably and maintain deliverable as per the SLA & SOPs; possess a flexible & detail oriented attitude.1
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