Malcolm Lawson

Background

About Malcolm Lawson

Summary of Skills & Achievements Communication & Client Relations: Primary client contact, ensuring clear communication. Facilitated communication between teams, departments, & international offices. Implemented internal communication strategies & training. Managed defect/barrier reporting & tracking. Project & Team Management: Led teams of 20+ members, driving high performance. Implemented & trained teams on new procedures for efficiency. Developed project strategies, prioritizing deadlines & on-time delivery. Utilized KPI analysis for team performance & quality. Managed multiple projects, adapting to deadlines. Resolved process bottlenecks, enhancing user experience. Created & managed databases (spreadsheets) for reporting. Operational Efficiency & Improvement: Implemented & tracked KPIs: quality, delivery, efficiency. Drove continuous improvement, increasing team capacity. Expanded client portfolio (6 to 11) via workflow optimization. Enhanced team efficiency for increased workload. Focused on user experience with developer teams. Marketing & Brand Management: Developed strategic internal & public marketing campaigns. Led corporate image renovation. Technical Proficiency: Proficient in Microsoft Office Suite. Quickly adapts to new software & platforms (Windows/Apple).