Malena M.

Background

About Malena M.

An accomplished Business Administration Professional with over 12 years of experience in the public and private sectors, including a strong focus on the facilities service industry. My expertise lies in entrepreneurship, operations management, budgeting, negotiation, and customer service excellence, coupled with a proven ability to implement innovative solutions and drive measurable results. Facilities Service Expertise With experience managing diverse facilities—commercial, industrial, and residential—I specialize in maintenance scheduling, vendor management, safety compliance, and quality assurance. My strategic approach has consistently improved operational efficiency and client satisfaction. Entrepreneurship and Business Growth As the founder of a successful facilities management company, I developed and executed a comprehensive business plan, secured funding, and established a loyal client base. I excel at identifying market opportunities, crafting competitive strategies, and achieving sustained growth while addressing evolving client needs. Customer-Centric Approach Delivering exceptional service is at the core of my work. I have implemented feedback systems, training programs, and service standards that prioritize client satisfaction. These efforts have resulted in long-term partnerships and repeat business. Vendor and Supplier Management I have cultivated strong vendor relationships, negotiated favorable terms, and ensured timely, high-quality service delivery. My collaborative approach includes regular performance evaluations and exploring cost-saving innovations. In my current role at the Canada Revenue Agency, I manage complex taxpayer relief cases, ensuring compliance and program efficiency. My career also includes achievements at Manulife and Blue Ocean Contact Centers, where I enhanced workflows, resolved client inquiries with a 90% first-call resolution rate, and developed impactful training programs. I bring advanced technical skills, including proficiency in Microsoft Office Suite and administrative platforms, to streamline operations and inform decision-making. Holding a Business Administration diploma with a concentration in Software Information Management from NSCC, I am committed to fostering growth, leveraging technology, and exploring entrepreneurial ventures. Let’s connect to explore opportunities for collaboration and shared success.