Malgorzata Durkalec

Background

About Malgorzata Durkalec

Extensive experience in leading Estate Services Teams, overseeing contractors, and implementing service improvements. Strong financial management expertise, ensuring budget efficiency while maintaining service quality. Adept at compliance, health and safety, and stakeholder engagement.Passionate about Employee Engagement and Customer Service and focused on empowering others to succeed and see value in their daily contributions.With holistic approach to leadership and management I remove barriers to service delivery and help teams deliver best services possible.My key achievements:Successfully led estate services teams, ensuring compliance and exceeding performance KPI's.Extensive experience managing estate services within a PFI contract setting, ensuring adherence to contractual obligations and performance targets.Delivered cost savings through service improvements.Implemented data-driven decision-making to optimize service delivery.Introduced operational efficiencies, reducing complaints and improving tenant satisfaction.Managed large-scale service contracts, ensuring high standards and value for money.Working in diverse environment and engaging with various stakeholders internally and externally.Dealing with complex situations, complaints, and queries with always positive outcome.