Malik Archer

Background

About Malik Archer

Trained to maintain/upgrade local area networks (LANs) and deploy/manage a wide range of applications and hardware devices, while supporting AWS cloud services and protecting critical data resources through advanced tools. Proficient at improving operational efficiency by regularly training and guiding end-users on IT products, authentication procedures and issue resolution methods. Innate ability to devise creative solutions and implement ITIL best practices for driving continuous process improvement. Skilled troubleshooter with history of identifying and remediating overall hardware, software and networking problems to ensure smooth flow of overall functions. Adept at administering user account management processes, permissions, access rights and storage allocations as per data privacy/security standards. Strong communication, team management and analytical skills with a keen focus on remaining at the forefront of rapidly evolving technologies/industry trends to maintain best-in-class service standards. With hands-on experience in troubleshooting, maintenance and security contract development. My role emphasizes strategic IT advisory to management and skillful collaboration with IT professionals. Dedicated to fostering a secure, efficient learning environment, I prioritize innovative solutions and continuous process improvement in our IT practices.