Malinka Ruminski
Head of Customer Success at Aires Technology Inc
Based in Toronto, Canada
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Seniority
Director
Department
Customer/Client Service
Location
Toronto
Industry
Real Estate
Company size
6
Contact information
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m•••••••@aires.ai
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Background
About Malinka Ruminski
Customer success leader with over 6 years of experience in the PropTech space, partnering with clients, solving complex challenges, and building trusted, long-term relationships. Throughout my career, I’ve worked at the intersection of account management, customer success, and technology, always with a people-first approach. Whether leading strategic accounts or guiding teams through change, I’m driven by a genuine desire to connect with people and create memorable, high-impact experiences for my clients. My focus areas include-Strategic customer success and lifecycle management -Cross-functional collaboration with Product, Sales, and Support -Scalable onboarding, adoption, and retention strategies -Advocating for customer needs to drive product innovation -Mentoring teams to be both customer-obsessed and outcome-driven I believe great customer success is equal parts empathy, execution, and partnership. I bring energy, curiosity, and a deep understanding of the PropTech ecosystem to every conversation, helping clients not just use technology, but truly succeed with it.
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