Malith Fernando

Background

About Malith Fernando

Extremely insightful/ analytical Banking Operations Management Professional with 14+ years of expertise providing leadership/ administration for the efficient daily operation of a full-service bank branch including operations, client service, product sales, security & safety as per Bank's objectives, and exercising executive/ administrative direction over the branch via devising/ implement strategies that will increase the revenues/ productivity.Furthermore, support portfolio growth via identifying opportunities to deepen relationships & enhance client acquisition, and developing/ executing sales strategies, relationship building & community strategies that are aligned with the branch goals.In addition, leading the strategic vision/ execution of all banking branch operations, and foster a culture of excellence/ teamwork & encouraging creative thinking/respecting diversity. Also, develops comprehensive metrics to track operational/ service performance, efficiency, client satisfaction, and building productive partnerships with appropriate areas of the bank to ensure customer needs, service issues, & employee issues are resolved timely/ accurately.