Malkesh Rao

Background

About Malkesh Rao

Driven and results-oriented professional with a proven track record in operations management, logistics, and MIS reporting. With over [Number of Years] years of experience, I've consistently demonstrated adaptability and a strong ability to meet tight deadlines across diverse industries. My expertise lies in streamlining administrative tasks and enhancing visual content creation through proficiency in the MS Office Suite, Photoshop, and Canva. I have a keen understanding of CRMs like GoHighLevel, HubSpot, and Salesforce, along with web content management systems such as WordPress and Joomla, allowing me to efficiently manage clients and maintain websites. Having managed e-marketing campaigns using tools like Mailchimp, Aweber, and Google Analytics, I am well-versed in optimizing email lists and analyzing performance metrics. My commitment to excellent customer support is evident in my ability to handle tickets, respond to inquiries, and follow standardized operating procedures for website assistance. Throughout my career, I've contributed to business development and supplier engagement through in-depth web research, lead generation, and outreach efforts. Furthermore, I possess strong documentation skills, accurately processing sales agreements, lease documents, and purchase contracts. With a background in graphic design using Photoshop, I've played a pivotal role in enhancing social media presence and contributing to branding efforts. As a team lead, I've managed logistics operations and resolved customer escalations efficiently. My expertise in MIS reporting includes tasks such as Freight Reconciliation, COD Reconciliation, and vendor payment reconciliation. I thrive on identifying cost-saving opportunities and optimizing processes, and my experience in negotiations with vendors/sellers has contributed to smooth operations. My proficiency in logistics and end-to-end fulfillment services, including expertise in couriers like Shiprocket, Pickrr, and Xpressbees, has further streamlined order and inventory management. As a proactive problem solver and a collaborative leader, I bring a unique blend of skills to each role I undertake. I am excited to continue contributing my skills and expertise to drive operational excellence and growth.