Malkit Singh

Background

About Malkit Singh

B. Com graduate with 12.5 years of experience, including 3.5 years as a Team Manager, 7 years in WFM/MIS and 2 years in Customer Service.• Successfully led a team of 10+ members in the eCommerce Retail division, overseeing day-to-day operations, and optimizing processes for efficiency and cost-effectiveness.• Resourceful in ensuring high quality customer experience, elevating customer satisfaction, while adhering to SLAs & work processes and managing cost-effective operation• Expertise in handling data & entire reporting for various projects in USA, European & Indian clients of Retails Ecommerce, Utilities Companies and Cable networking.• Proficient in managing reports with focus on timely and accurate view of information including all management and operational aspects and skills in determining company’s mission & strategic direction as conveyed through corporate objectives.• Conducting periodic performance reviews and evaluations helps in identifying areas of improvement and recognizing outstanding contributions from team members.