Manasa Yadav
Technical Consultant at Capgemini Engineering
Based in Hyderabad, India
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Seniority
Staff
Department
Information Technology
Location
Hyderabad
Industry
Engineering Services
Company size
45K
Contact information
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m•••••••@capgemini.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Manasa Yadav
Good experience in Genesys contact centre technology || Genesys Framework || Routing || Reporting || GVP || eServices || Troubleshooting call flows || Email interaction flows using Tserver/SIP server || URS || UCS || Tracing logs || Interaction Server(Ixn)|| Service now || Ticketing Tool || Jira dashboards || Env management || SLA Breach and Mitigation lead Management || Managing and Reporting || Quick learning ability.
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