Mandar Abale
Technical Support Team Lead at Tata Consultancy Services
Based in Pune, India
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Seniority
Manager
Department
Information Technology
Location
Pune
Industry
IT Services and IT Consulting
Company size
696K
Contact information
Reveal Mandar's email and phone
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m•••••••@tcs.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Mandar Abale
Hands-on leadership in technical support operations, expertise in incident management, escalation management. Proven track record in driving operational excellence across multi-shift support environments with a focus on performance metrics, SLA adherence, and customer satisfaction. Well-versed in KPI tracking, team mentoring, feedback systems, and organizing upskilling programs in both technical and soft skill areas. Passion for documentation integrity, knowledge management, and quality-driven ticket handling practices. Support culture champion with active involvement in hiring, onboarding, peer coaching, and internal capability-building initiatives. Adept in UNIX/Linux systems, SQL querying, debugging issues and service management tools such as Symphony Summit and JIRA.
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