Mandeep Jassal

Background

About Mandeep Jassal

Experienced technical software professional with extensive experience in different roles from technical software support to building and delivering software solutions, and now helping and advocating for customers to get the most value from their purchased services. A personable and easy-to-approach individual with a calm demeanor and can-do attitude.Career experiences include, but not limited to:⇨ Ten years of providing senior level technical developer support where I lead a support team providing technical assistance, coaching, mentorship, and developing and deliverying technical training content (e.g. product demos, reusable samples, tutorials and webinars) for internal and external users. ⇨ Over ten years as a Product Manager (including roles as Program Manager and Scrum Product Owner) supporting, planning, building, and delivering exciting world class software. I have extensive experience with understanding and prioritizing customer requirements, collaborating with support, marketing, and cross-site engineering teams, including management of stakeholders to deliver software solutions that are engaging and exceed customer expectations. ⇨ Currently a Customer Success Manager helping high-value clients get the most out of their services so that they can be successful in their own jobs.