Mandla Khethe

Background

About Mandla Khethe

I have over 10 years of experience in internal and corporate sales. I have worked at ( Cell C) dealing with CEO and Executive Complaints, Efficiently handling CEO and Executive escalated complaints over 3 years, and resolving customer escalated queries on social media platforms i.e. Facebook, Hello Peter and ICASA. Compiling detailed incident and root cause analysis reports; detailing any process failure leading to unsatisfactory service. I am a goal-orientated self-driven brand, a quick learner as well a team-oriented person. My objectives are to positively impact people's lives by providing them with Heartfelt Service. Skills and competencies - Execute Marketing and Sales Plan - Expand the customer base and strengthen the loyalty of existing customers through customer prospecting and cold calling to increase sales referrals, and ongoing development of networks and relationships- Devise Marketing campaigns with the goal of increasing product awareness Plan, organise and executed marketing and sales programs - Act as the point person for outside, inside and partner sales teams - keep abreast of Sales and customer service industry trends, competition and new opportunities - Develop field-marketing plans for improving sales and profitability within the Corporate Sector and private sector- Planning Marketing campaigns, trade shows, conferences and industry meetings - Generate and manage the Data collection against a given target - Create events and opportunities that will ensure a high lead conversion - To review and analyse sales data and statistics, to plan effectively for the future with the aim of increasing sales and enhancing our brand image- efficiently handling any complaints